Old School House near WhitbyFisherhead near WhitbyRobin Hoods Bay

Terms & Conditions

 

GROUP BOOKING CONDITIONS (b&b)

SURCHARGE: There is a surcharge of £2 per person for a one night stay.

DEPOSITS: A non-returnable deposit of £2 per person per night is payable but forms part of your total account. The booking is only provisional until a deposit has been received.

CANCELLATION CHARGES: Should a group cancel for any reason the following scale of charges will apply:
56 days to 22 days-65% of total 21 days or under...
full payment due If it is possible to resell any dates that are cancelled a pro-rata refund will be made or deducted from any charges due.

FINAL NUMBERS: Final numbers should be sent by post or made by telephone no later than one month prior to your arrival date. These numbers will form your account and an invoice will be sent based on the numbers given (if unsure of exact numbers, please quote for fewer people than you expect to bring). In some cases, we will accept payment on arrival.

MEAL TIMES: Meal times are flexible but we like to finish breakfast by 10.00 hrs.

MINIMUM NUMBERS: For sole use, groups must pay for a minimum of 15 people.


GROUP BOOKING CONDITIONS (full board)

RATES: Rates commence with Evening Meal on day of arrival and finish with a packed lunch on day of departure. Prices include bedding but not towels. Discounts will be given to groups providing their own bedding.

SURCHARGE: There is a surcharge of £2 per person for a one night stay.

DEPOSITS: In order to secure your booking, a non-returnable deposit of £2.00 per person per night is payable. For group bookings made less than 6 months in advance of your arrival date, a deposit of 25% of the full cost of the booking. The booking is only provisional until a deposit has been received.

CANCELLATION CHARGES: Should a group cancel for any reason the following scale of charges will apply:
Before 98 days-deposit only.
98 days to 84 days-40% of total account.
84 days to 57 days-50% of total.
56 days to 22 days-65% of total.
21 days or under-full payment due .

Cancellation should be made by registered post or can be taken by telephone when a reference number will be given. This reference number must be kept as proof of telephone cancellation. The date of cancellation is deemed to be the first day of notification by registered post or by phone call reference. If it is possible to resell any dates that are cancelled a pro-rata refund will be made or deducted from any charges due.

MINIMUM NUMBERS: As in previous years there is a minimum charge during the SUMMER TERM of 30 paying children Mondays to Fridays, and 20 paying children at weekends. To ensure sole use at all other times, there is a minimum charge of 20 paying children.

FINAL NUMBERS: Final numbers should be sent by post or made by telephone no later than 8 weeks prior to your arrival date. These numbers will form your account and an invoice will be sent based on the numbers given. Final payment is due 6 weeks before arrival. A group can decrease its numbers by up to 10% (unless this is below minimum numbers) up to 28 days before arrival without incurring cancellation charges.

SUPERVISION AND BEHAVIOUR: All groups must have a minimum leader / participant ratio of 1:10 for under 18’s. Mixed sex groups must have leaders of both sexes. Group leaders are responsible for the discipline and behaviour of their group. Group leaders are responsible for all damage caused by their action, or the actions of those in their group. If behaviour is deemed to be unacceptable or causes damage your booking may be terminated and you may be asked to leave the premises. No whole or part refunds will be made in these circumstances.

 

SELF CATERING GROUPS

DEPOSITS: A non-returnable deposit of £75 per night is payable but forms part of your total account. The booking is only provisional until a deposit has been received.

CANCELLATION CHARGES: Should a group cancel for any reason the following scale of charges will apply:
Before 98 days - deposit only
98 days to 84 days-40% of total account
84 days to 57 days-50% of total
56 days to 22 days-65% of total
21 days or under-full payment due

Cancellation should be made by registered post or can be taken by telephone when a reference number will be given. This reference number must be kept as proof of telephone cancellation. The date of cancellation is deemed to be the first day of notification by registered post or by phone call reference. If it is possible to resell any dates that are cancelled a pro-rata refund will be made or deducted from any charges due.

ARRIVAL & DEPARTURE TIMES: The centre will not be ready until 4pm on the day of arrival. Groups may arrive before this time only with the previous agreement of the management. Groups need to vacate the building by 10.30am on the day of departure. Please leave the centre clean and tidy, and remove bedding from beds (if provided).

BEHAVIOUR: The hirer shall ensure during the time these facilities are so used that all activities are conducted in a safe and orderly manner under adult supervision, and that the right to use the facilities is exercised quietly and in a manner unlikely to cause any annoyance or inconvenience or to become a nuisance to the owners or occupiers of any adjoining properties or to the public or to other users of the facilities. If behaviour is deemed to be unacceptable or causes damage your booking may be terminated and you may be asked to leave the premises. No whole or part refunds will be made in these circumstances.
The hirer shall defray the cost of making good all damage caused to the premises.